Solution Administrator

Location: Shanghai, China

Job Responsibilities:

• Analyze and document business processes and requirements related to the configuration of enterprise-level web-based systems.
• Prepare system documentation.
• Deliver system training to internal users and external clients.
• Collaborate with internal and client project team members on the configuration of systems.
• Support the evolution of the technology infrastructure and its capabilities.
• Assist in facilitating effective system knowledge transfer to client staff.
• Provide client support through the use of telephone and web-based support systems.
• Ensure availability and performance of internal and external technology systems.
• Manage technical assets.
• Gain subject matter expertise in specified solutions and systems.
• 50% travel required.

Mandatory Skills and Experience:

• At least 3+ year (this should be consistent with the years of experience that’s listed before the job responsibilities section) in a technical/functional support role, or equivalent, for enterprise software such as ERP systems, Learning Management Systems and CRM systems.
• Experience with server side technologies.
• Basic understanding of networks.
• Advanced understanding of Microsoft server operating systems.
• Excellent interpersonal skills with the ability to build rapport and trust with clients quickly.
• Ability to multi-task and prioritize projects.
• Excellent technical writing and communications skills in both Chinese and English.
• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
• Must be able to communicate effectively in Chinese (Mandarin) and English.

Desirable Skills and Experience:

• Experience with Visual Basic or C# Enterprise Application Development and other ASP technologies.
• Experience with Microsoft SQL Server and Microsoft SharePoint technologies.
• Experience with Customer Relationship Management software.
• Familiarity with IT department operations such as processes, procurement, infrastructure, and policies.
• Prior experience with enterprise web-based learning management systems or unified communication systems.

申请方式

请将简历发电邮至: employment@stranix.com.