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“Performance Support” focuses on helping people to perform their work better and more efficiently. ActiveGuide creates optimal real-time self-service performance support for applications and business processes reliant on those applications, including:
- CRM
- ERP
- Financial Management
- Supply Chain Management
- Learning Management
To this end, ActiveGuide is designed to take performance support beyond text files, simulations and other offline information about processes. ActiveGuide provides automated interactive support with processes and applications. It “understands” the user’s actions and the application state and delivers performance support that:
- Is easily and immediately accessible to all application users.
- Does not take the user away from their transaction.
- Is capable of providing individualized interactive guidance.
- Can mediate between the user and the live application.
- Captures and corrects user errors.
- Integrates user performance support with the appropriate business rules.
- Supports optimal job performance with minimal intervention by others.
- Works inline to assist in the completion of real tasks in real time in real applications.
- Requires no player, plug-in or download
ActiveGuide Enables You To:
- Deliver role-based support that adapts on the fly.
- Extend static performance support into interactivity.
- Move a large percentage of live user support to an automated performance support system.
- Focus self-service performance support on real user tasks rather than application structures.
- Make existing automated support more interactive and more oriented to actual work circumstances and flows.
- Immediately improve user performance without additional offline training.
- Remove barriers to application adoption and errorless use.
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