Case Study: Galloway Township NJ
Better Ergonomics in the Dispatch Center
The Galloway Township Communications Center continuously strives to improve its police service to the 40,000 citizens of Galloway Township.
With 68 sworn officers, 10 dispatchers and three dispatch centers working around the clock, it takes absolute concentration and focus on the part of each individual to get the job done.
Recently, Galloway realized that better ergonomics in the dispatch center could have positive impacts by improving the health and well being of its dispatchers while on the job. As such, they decided to replace their workstations with a completely ergonomic solution from XYBIX. The XYBIX Design team began with a design process to understand and define ergonomic and other special requirements of the centers. XYBIX delivered a custom solution based on their configurable X Series height adjustable furniture system.
The Galloway Township Police department worked extensively with XYBIX’s sales rep Bill Haines, who made suggestions about the equipment setup and pointed out ways to improve the initial layout. “I particularly like the flexible configuration, the ergonomic design of the workstations and the removable panels for the cable channeling and cable management,” states Sergeant Kevin Mott.
Prior to the Galloway install, the cable management and the ability to access the equipment for service was extremely inconvenient at best. “After upgrading to the new XYBIX workstation, both of these issues were solved and operations are running much smoother now,” explains Sergeant Mott. The dispatcher’s workflow is more streamlined due to the convenient placement of components within easy reach. In addition, the center has a cleaner, more open appearance leaving the dispatchers excited about their new work environment. Mott states, “Although there were issues that arose during the install, XYBIX was able to provide an effective resolution in a timely manner.”
The XYBIX design team made appropriate suggestions that enabled the Center to add a third console within their already existing space restraints. “Due to their small space and the workflow required, Josi Gebhardt, XYBIX designer, crafted a solution to utilize the space more efficiently within the dispatch room,” states XYBIX rep and dispatcher, Bill Haines.
During the install, the XYBIX installers worked late in order to be sensitive to the project’s schedule due to a shipping delay from harsh weather—another example of XYBIX customer service.